Returns & Refunds

We want you to be happy with your Harlequin Candles purchase.

We don't offer refunds or exchanges for change of mind, but if something isn't right with your order, please get in touch and we'll be happy to help.

Under the Australian Consumer Law, you're entitled to certain remedies if a product doesn't meet the consumer guarantees. For example, if it's faulty, unsafe, significantly different from its description, or doesn't do what it's meant to do.

If the problem is major, you may be entitled to choose a refund or replacement.

If the problem is minor, we'll work with you to provide an appropriate remedy within a reasonable time.

If you choose to keep an item with a problem, you may also be entitled to compensation for any reduction in value.

Proof of Purchase

Please keep your order number or confirmation email as proof of purchase. This helps us find your order and sort out any issues more quickly.

Need Help?

If there’s a problem with your order, contact us through our Contact Us page and we’ll be happy to help!